Certora is a Web3 security company that provides industry-leading formal verification tools and smart contract audits. Certora’s flagship security product, Certora Prover, is a unique SaaS product which automatically locates even the most rare & hard-to-find bugs on your smart contracts or mathematically proves their absence. The Certora Prover plugs into your standard deployment pipeline. It is helpful for smart contract developers and security researchers during auditing and bug bounties. It has already been used by the top DeFi protocols to secure 25 billion dollars. Some of our clients are MakerDAO, AAVE, Balancer, Morpho, Ethereum Foundation, GMX, Lido, Uniswap, Etherfi.

Certora also provides services such as auditing, formal verification projects, and incident response.

We are looking for a full-time Account Manager to build and maintain our relationship with top DeFi protocols. Someone who will manage and support the customers with everything they need, represent customer interests in the company and own the whole customer journey from the signature stage forward. Someone whose main goal is to make customers happy in a way that leads to renewal and upsales.

 Responsibilities & Duties:

• Understand all aspects of security risks a DeFi protocol faces, including smart contract security. Attend Crypto events and follow clients on social media.
• CSAT - Develop a strong relationship with the customers, understand their goals, challenges, and needs, and ensure long-term satisfaction.
• Define and validate all gates and interfaces related to the customer experience (Sales, R&D, Security).
• Responsible for the customer Onboarding.
• Oversee customer engagements with the Certora auditing team and validate the audit quality.
• Responsible for ensuring fast and quality technical support, monitoring the communication channel, and meeting/defining SLAs.
• Validate proactive communication - Plan and attend meetings (internal and with the customer) and keep customers informed about all updates, enhancements, best practices, new versions, and solutions the company launches and offers.
• Problem resolution and incident response - work closely with the tech team to resolve issues and ensure customer experience during an incident or raised issue
• Risk assessment and raising flags on time
• Feedback collection - on product, functionality, service, and overall experience and drive Action Items from those feedback
• Initiate internal projects/initiatives to promote customer interests.
• Ensure customer accounts are successfully renewed with upsales.

• Excellent written and verbal communication skills
• Problem solving capabilities.
• Time management and prioritizing skills
• Team collaboration capabilities
• Adaptability – flexibility to adapt to changing clients' needs, industry trends, and company strategies.
• Outgoing personality
• Attention to detail and analytical skills.
• DeFi / Code Security understanding.
• Auditing and code security is an advantage.
• Social media knowledge is an advantage.
• Ability to work in European time zone.

Excellent salary and equity in a company with unique technology!